Refund and Diamonds Policy

Diamonds are a prepaid digital balance used within the Platform to pay for digital features such as gallery unlocks, tips, content purchases, placements, and job postings. Diamonds are denominated in pounds sterling and have no value outside the Platform except as set out in the withdrawal terms below.

Diamonds pay only for digital features and services on the Platform. They are not, and must not be used as, payment for companionship, a person's time, meetings, or any in-person services. Such arrangements are strictly between independent adult users and are not facilitated, priced, processed, or charged by Discretion.

Diamonds are purchased through our payment provider. The purchase price per diamond and available packages are shown at the point of purchase. Prices include VAT or equivalent tax where applicable. Purchases are processed securely; we do not store full card details.

Diamonds are deducted when you use a paid feature. Because digital features are delivered immediately, purchases of diamonds and spends are generally final once made, subject to your statutory rights and this policy.

Where you are a consumer, you may have a statutory right to cancel certain purchases within 14 days. By purchasing and using diamonds, or by accessing digital content immediately, you request immediate supply and acknowledge that, to the extent permitted by law, your right to cancel is lost once supply has begun.

If digital content or a feature is faulty, not as described, or not of satisfactory quality, you are entitled to a remedy under applicable consumer law, including the Consumer Rights Act 2015 in the UK and the Australian Consumer Law in Australia. Contact info@discretion.vip and we will put it right.

• Eligible verified earners accrue diamonds from activity such as tips, gallery unlocks, and content sales.
• Earned diamonds may be withdrawn at the published withdrawal value, after the platform fee.
• Withdrawals are subject to a minimum threshold and to identity verification.
• A holding period applies before withdrawn funds are released, to help prevent fraud and chargebacks.

Outside your statutory rights, diamonds and completed spends are generally non-refundable because digital content and features are delivered immediately. If you believe a charge was made in error or a feature failed to deliver, contact info@discretion.vip and we will investigate and provide a remedy where appropriate.

Initiating a chargeback without first contacting us may be treated as a breach of the Terms. We investigate suspected fraud and may suspend accounts, reverse diamonds, and withhold payouts where fraud or abuse is identified.

We may change diamond pricing, package sizes, fees, and the withdrawal value on reasonable notice. Changes do not affect transactions already completed.

Earners are responsible for declaring and paying any tax due on their earnings.

For any enquiry, including support, privacy and data protection, content reports, complaints, copyright, and legal or law enforcement matters, contact info@discretion.vip. We aim to respond within a reasonable time.

A Subscription grants a Fan or Subscriber recurring access to a Creator's content or benefits for successive billing periods. Unless stated otherwise at the point of purchase, each Subscription renews automatically at the end of every billing period at the price shown at the time, and continues to renew until it is cancelled.

You may cancel a Subscription at any time through your account settings on the Platform, or by contacting us. Cancellation stops the next renewal. Where you cancel, your access ordinarily continues until the end of the billing period you have already paid for, after which the Subscription ends and no further charge is taken.

Payments for periods that have begun are generally non-refundable, and we do not provide partial refunds for unused time within a billing period, save where a refund is required by law, or where the Creator materially fails to deliver the content or benefits promised as part of the Subscription. In such cases we may issue a refund or a return of Diamonds as appropriate.

The price of a Subscription may change. Where a price change applies to your recurring Subscription, we will give you reasonable notice in advance, and the new price will take effect from your next billing period. If you do not wish to continue at the revised price, you may cancel before it takes effect. Your continued Subscription after the change takes effect constitutes acceptance of the revised price.

Pay-Per-View (PPV) content, gallery unlocks, and paid messages are items of digital content that are made available to you immediately once the applicable fee or Diamonds are applied and the item is unlocked.

By unlocking PPV content, purchasing an unlock, or opening a paid message, you request that we begin supplying the digital content to you immediately, and you acknowledge and agree that once supply has begun you lose the statutory right to cancel within the 14 day cancellation period that would otherwise apply to digital content.

Accordingly, such items are non-refundable once unlocked or opened. This does not affect your statutory rights where the digital content is faulty, is of unsatisfactory quality, or is materially not as described, in which case you may be entitled to a remedy under the laws of England and Wales.

If you believe an item you have unlocked is faulty or materially not as described, please report it to us promptly at info@discretion.vip, describing the item, the date of purchase, and the problem, so that we can investigate and, where appropriate, provide a remedy.

Custom Content is bespoke digital content created by a Creator to a Fan's or Client's individual request or specification. Because it is produced to your specification, Custom Content is treated as personalised and, once supply has begun with your consent, it is not subject to the ordinary 14 day cancellation right for digital content.

A refund, or a request for the Creator to redraw or amend the content, will be considered only where the Custom Content has not been delivered within any agreed timeframe, or where what is delivered is materially not as agreed between you and the Creator. Differences of taste or preference that fall within the scope of what was agreed do not, by themselves, give rise to a refund.

The commissioning, delivery, and acceptance of Custom Content are also governed by the Companion and Creator Agreement, which should be read together with this policy.

A Tip or gift is a voluntary payment made by a Client, Fan, or Subscriber to a Creator as a token of appreciation. Tips are applied immediately and are non-refundable.

A Tip does not purchase any specific content, service, outcome, or entitlement, and no obligation on the part of the Creator or the Platform is created by the making of a Tip.

Tips sent in error are generally not reversible once sent. If you believe a Tip was sent as a result of fraud or unauthorised use of your account, please contact us at info@discretion.vip so that we can investigate, although we cannot guarantee that a Tip can be recovered.

Entry to a Live Show or a Private Show is paid for in Diamonds at the price shown at the time. Access is provided on a real time basis and, once you have joined and the show has taken place, the Diamonds applied are ordinarily non-refundable.

Where a Live Show or Private Show fails to start, or ends prematurely, for reasons attributable to the Creator or to the Platform, we will arrange an automatic refund or a return of the Diamonds applied, in whole or in part as appropriate to the circumstances.

No refund or return of Diamonds is due where you are removed from, or denied access to, a show because of your breach of our terms, the Live Streaming, Cam and Interactive Services Policy, or applicable rules of conduct.

The conduct, availability, and technical delivery of Live Shows and Private Shows are further governed by the Live Streaming, Cam and Interactive Services Policy, which should be read together with this policy.

If you have a concern about a payment, please contact us first at info@discretion.vip so that we can try to resolve it directly. Many issues can be addressed quickly without the need for a formal payment dispute.

Initiating a Chargeback or payment dispute with your bank or card provider without first contacting us may result in the suspension or closure of your account, and in the clawback or reversal of related Diamonds, unlocks, and earnings connected to the disputed transaction.

Where a Chargeback is raised, we may share transaction records and other relevant evidence with our payment provider and your card issuer in order to respond to the dispute.

We treat fraudulent or abusive Chargebacks seriously. Where a Chargeback is made in bad faith, or in respect of content or services that were in fact supplied, we reserve the right to recover the sums involved and to pursue any remedies available to us.

Where a purchase is refunded, charged back, or otherwise reversed, any Creator earnings and any Affiliate Commission that arose from that purchase may be adjusted, withheld, or clawed back accordingly, whether or not the relevant amount has already been credited to a balance or scheduled for Payout.

Where such amounts have already been paid out, we may recover them from future earnings or Commission, or by other lawful means.

The treatment of Creator earnings and Payouts is further governed by the Companion and Creator Agreement, and the treatment of Affiliate Commission is further governed by the Affiliate Programme Terms, each of which should be read together with this policy.

To request a refund, please contact us at info@discretion.vip and provide the details we need to locate and assess your request.

Please include the following where possible:

• the account or registered email address associated with the transaction;
• the date of the transaction and the item, Subscription, or service concerned;
• any order or transaction reference shown in your account;
• a clear description of the problem and, where relevant, the remedy you are seeking.

We aim to acknowledge refund requests within a reasonable period of receipt, and to complete our assessment as promptly as we can. We may ask you for further information or evidence in order to investigate, and we may ask you not to use or share the content while a request is being considered.

Where a refund is approved, we will normally issue it to the original payment method used for the transaction. Where that is not possible or not appropriate, or where you agree, we may instead provide the refund as a return of Diamonds to your account.

Nothing in this policy limits or affects your mandatory rights as a consumer under the laws of England and Wales, including your rights in respect of digital content that is faulty, of unsatisfactory quality, or not as described.

Where anything in this policy conflicts with those mandatory rights, those rights prevail. This policy applies in addition to, and not instead of, your statutory rights.